A SIRA approved installation is only compliant on the day it passes inspection. After that, it’s maintenance that keeps it that way. Cameras drift out of position, storage fills up, retention settings get overwritten during a system update — none of it looks urgent until an audit finds it. Proswift Security Solutions provides SIRA CCTV maintenance and annual maintenance contracts (AMC) across Dubai and the UAE, built on 12+ years of IT and security servicing experience, so compliance doesn’t quietly lapse between inspections.
Quick answer: SIRA CCTV maintenance covers regular servicing of cameras, recorders, and network components to keep a security system functioning correctly and compliant with SIRA’s technical standards over time, not just at initial installation.
Most business owners assume a CCTV system either works or it doesn’t. In practice, degradation is usually gradual — a camera angle nudged during cleaning, a hard drive nearing capacity, firmware that hasn’t been updated in a year. None of that trips an alarm on its own, but it’s exactly what a SIRA inspection looks for.
Here’s the thing most people miss — a one-off installation without a maintenance plan is a compliance risk waiting to surface at the worst possible time, usually right before a trade licence renewal or after an incident when footage turns out to be missing or unusable.
A lot of companies will install a SIRA compliant system once. Far fewer stay involved afterward to keep it that way — which is honestly where most of the ongoing risk sits. Proswift’s maintenance contracts are built around staying ahead of compliance drift, not reacting to a failed inspection.
Maintenance contracts generally scale with system size and premises type, but the core structure stays consistent across most Dubai businesses.
There’s no single fixed interval mandated for every business, but most commercial systems benefit from a maintenance check every three to six months, with more frequent visits for higher-risk premises like banks or large retail sites. Waiting until something visibly breaks tends to be the moment retention or coverage issues have already been building for months.
It covers camera and recorder servicing, storage and retention checks, firmware updates, network checks, and documentation to keep the system compliant over time.
Most commercial systems are serviced every three to six months, though higher-risk premises may need more frequent checks.
Systems can drift out of SIRA compliance through reduced retention, coverage gaps, or hardware failures that aren’t caught until an audit or incident.
Yes, AMC packages include priority callout support for hardware faults or outages between scheduled visits.
It’s not a strict legal requirement on its own, but ongoing maintenance is generally necessary to keep a system meeting SIRA’s standards year-round.
Cost depends on system size, number of cameras, and visit frequency; Proswift provides a tailored quote based on your premises.
Yes, Proswift can assess an existing system and bring it under an AMC, addressing any compliance gaps found during the initial review.
Yes, keeping NVR/DVR firmware current is a standard part of maintenance visits and helps prevent security vulnerabilities.
An AMC includes scheduled preventive visits and priority support, while a one-off callout only addresses an issue after it’s already occurred.
Yes, up-to-date maintenance records and documentation are often reviewed as part of a SIRA compliance inspection.